DTG's Policies
01. After submitting your order form, I will contact you to confirm the order. Failure to respond to the confirmation email will result in your order being cancelled.
02. To officially secure an order with DTG, an "order details" sheet needs to be approved AND the full payment needs to be sent within 24 hours of placing the order. Failure to complete both of these tasks will result in the order being cancelled.
03. For orders that are 6 dozen or more, please notify of any cancellations at least 2 weeks before the scheduled delivery or pick up date to receive a full refund. If you fail to notify of an order cancellation before the 2 weeks, you will recieve a 50% refund - this is to account for any ingredients/materials that may have already been purchased.
04. For orders that are 5 dozen or less, please notify of any cancellations at least 48 hours before the scheduled delivery or pick up date for a full refund. If you fail to notify of an order cancellation before the 48 hours, you will receive a 50% refund - this is to account for any ingredients/materials that may have already been purchased.
05. DTG Bake Bar is not liable for any cross contamination that may occur during the baking process. Cookies are made in a kitchen containing common allergens including peanuts, tree nuts, gluten, etc. Those with allergies or intolerances are advised to eat at their own risk.
05. Once the information on the "order details" sheet has been approved by you, no further changes can be made.
06. No refunds will be given if you fail to pick up your order on the scheduled pick up date.
07. Due to the custom nature of DTG’s products, I am unable to provide full refunds (refunds are up to DTG’s discretion & the amount that is refunded depends on the situation or error that occurred). Once your order has been picked up by you or a designated party, it is your responsibility to double check the order before leaving Romeo Family Restaurant. If something is wrong with your order, it must be notified while still at the pick up location. If you leave with your order, it will be considered “accepted” and no refunds will be given.